Infrastructure SRE & Incident Response
Critical site reliability engineering and proactive alert management for large-scale enterprise server clusters.
Excessive alert fatigue was causing the IT team to miss critical system outages buried among thousands of minor notifications daily. The team was averaging 4,000+ alerts per day with a false-positive rate above 80%, leading to delayed responses to genuine P1 incidents.
We implemented Moogsoft AI to correlate and deduplicate alerts in real-time, reducing noise by 94%. By integrating Dynatrace for deep observability and automating incident response workflows via Jenkins and Rundeck, we built a self-healing infrastructure that resolves common issues before humans are paged.
The SRE team recovered 20+ engineering hours per week previously spent on alert triage. MTTR dropped from an average of 4.2 hours to under 90 minutes for P1 incidents. The solution has now been running in production for 18 months with zero missed critical alerts.
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